Location: Peninsula Behavioral Health - Main Office (This is an on-site position; not remote work)

Department: Information Technology

Pay Range: $70,000 to $85,000 per year (DOE/DOQ)

Hours: 40/week, Mon–Fri, 8 AM–5 PM; must be authorized to work in the U.S. without current or future visa sponsorship.

Benefits:

• Medical, Dental & Vision Insurance
• Vacation, Sick Leave, Float Days & Paid Holidays
• 403(b) Retirement Plan
• Life Insurance
• Long-Term Disability
• Employee Assistance and Wellness Programs
• LifeFlight Membership
• Education Allowance

JOB PURPOSE:  The System Administrator (SA) maintains the operation of over one hundred desktop/laptop computers, approx. twenty virtual servers, several physical servers, and assorted networking equipment using multiple VLANs. The SA supports hardware including printers, scanners, fax machines, signature pads, video teleconferencing, video surveillance, phone system, cell phones, iPads, copiers, as well as an EHR, payroll and timesheet system, and drug prescription software. Most work will be done at the main office, with some limited travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provision, install, configure, support, operate and maintain systems hardware and software related infrastructure.
• Configure, support, and maintain communication technology including email, phone system, and cell phones, public / internal websites.
• Develop and maintain installation, configuration and troubleshooting procedures.
• Create hard drive images and reimage hard drives.
• Investigate and resolve problems with information systems and data.
• Provide support to staff through a help desk, staff training, and set up and tear down of equipment as requested.
• Maintain physical security of confidential materials and assigned Agency property.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible system intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
• Provide file recovery as needed.
• Perform regular file archival and purge, as necessary.
• Provide support for the Electronic Health Records (EHR) system.
• Maintain familiarity with and handle client information in accordance with Federal Regulations (42 CFR, Part 2), the Revised Code of Washington (RCW 71.05.390 and RCW 71.24), HIPAA and other applicable laws pertaining to confidentiality of client and staff information.
• Assist Help Desk Technicians with higher tier tickets.

SECONDARY DUTIES AND RESPONSIBILITIES:

• Maintain an equipment inventory.
• Participate in organization and region-wide committees and task groups.
• Participate in special projects as needed.

PERFORMANCE EXPECTATIONS:

• Respond to help requests in a timely fashion.

REQUIRED EDUCATION, LICENSE(S), CERTIFICATION, AND EXPERIENCE:

Education: Bachelor's Degree in CS, EE or a related field, or equivalent experience

Experience:

• Four years' Windows system administration experience
• Four years OpenBSD, UNIX or Linux experience

Additional requirements:

• Must be able to pass a pre-employment drug test and background check
• Must be able to provide vaccination records for MMR, Hep B, Tdap and recent flu shot

KNOWLEDGE, SKILLS, AND ABILITIES:

Essential:

• Windows Server / Windows OS domain with NFS
• Exchange Server / Office Suite / Office 365 with SharePoint
• Cisco/Unifi Switches, Routers and Access Points
• Virtualization with VMware

Preferred:

• FreePBX
• Zendesk
• EHR/EMR Experience

NATURE AND SCOPE:

Physical Demands:

• Medium physical effort - occasionally lift up to 25 lbs., and up to 50 lbs. when needed.
• Occasional standing and walking.
• Occasionally crawling under desks.
• Prolonged sitting at desk with computer.

Cognitive Skills:

• Coordinating - Determining time, place and sequence of operations or actions to be taken based on analysis of data. May include prioritizing multiple responsibilities and/or accomplishing them simultaneously.
• Analyzing - Examining and evaluating data. Presenting alternative actions in relation to the evaluation.
• Troubleshooting - In-depth study of problems to find root causes and develop solutions or workarounds.
• Attention to detail.

Working Environment:

• May be exposed to infections and contagious diseases.
• Occasionally exposed to patients exhibiting assaultive behaviors.
• Works in a clean, well-lit, and ventilated office.

Working Demands:

• Frequent pressure due to schedule demands.
• Limited contact with clients.
• Communicates with employees, vendors, and other agencies in the region.

Principal Challenges:

• Providing technology solutions with limited budget and resources.
• Working with other agencies to access data from the information systems.